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As your Water Heater Doctor, there could be several reasons why your water heater’s pilot light won’t stay lit. Let’s take a look at the most common ones:

Faulty Thermocouple: The thermocouple is a safety device that senses when the pilot light is on. If it can’t detect a flame, it shuts off the gas supply to prevent a gas leak. If your thermocouple is faulty or misaligned, it could be incorrectly registering that the pilot light is out and shutting off the gas.

Dirty Pilot Tube: Over time, the pilot tube can become clogged with debris, preventing the gas from reaching the pilot light and making it hard for the flame to stay lit.

Drafts: Sometimes, a strong draft can blow the pilot light out. This can happen if your water heater is located in a windy or drafty area.

Gas Valve Problems: If there’s an issue with the gas valve or supply line, it could be preventing the gas from reaching the pilot light consistently.

Old or Damaged Equipment: If your water heater is older, the pilot light assembly or the unit itself may be worn out or damaged.

Before trying to relight the pilot light, it’s essential to make sure there are no gas leaks. If you smell gas, immediately turn off the gas supply, evacuate your home, and call a professional or your gas company.

If you’re experiencing ongoing issues with your pilot light, it’s best to get professional help. The team at Water Heater Doctor is well-versed in diagnosing and fixing these kinds of problems. Our experts can identify the source of the issue and provide the necessary repairs or replacements to get your water heater up and running safely and efficiently.

Flushing a traditional water heater is an essential part of regular maintenance that helps to remove sediment build-up inside the tank, improve efficiency, and extend the lifespan of the unit. Here are the steps that we at Water Heater Doctor recommend for a safe and effective water heater flush:

Turn Off the Water Heater: If you have a gas water heater, turn the thermostat to the ‘pilot’ setting. If you have an electric water heater, turn off the power at the circuit breaker.

Connect a Garden Hose to the Drain Valve: The drain valve is located near the bottom of the water heater. Make sure the other end of the hose is positioned where it can safely drain hot water. This could be a floor drain, a laundry tub, or outdoors. However, ensure it doesn’t pose a scalding risk to people or pets, or damage plants.

Turn Off the Cold Water Supply: This valve is usually located at the top of the water heater.

Open a Hot Water Faucet: Choose a faucet located above the level of the water heater, and open the hot side. This prevents a vacuum from forming in the lines while you’re draining the tank.

Open the Drain Valve: Allow the water to flow until it runs clear. This can take anywhere from a few minutes to over an hour depending on the level of sediment.

Flush the Tank: After the water runs clear, turn on the cold water supply to the tank. Allow the water to fill the tank and then drain it out again. Repeat this process until the water runs clear.

Close the Drain Valve and Remove the Hose: Make sure the drain valve is completely closed to prevent leaks.

Refill the Tank: Close the hot water faucet you opened earlier, then turn on the cold water supply to the tank. As the tank fills, air will exit through the hot water faucet. Once a steady stream of water flows from the faucet, you can turn it off.

Turn On the Water Heater: For a gas water heater, turn the gas back on and relight the pilot if necessary following the manufacturer’s instructions. For an electric heater, turn the power back on at the circuit breaker.

Remember, the water will be very hot, so take necessary precautions to prevent scalds or burns. It’s also a good idea to have a bucket, towels, and a pair of gloves handy in case of any spills.

If you are not comfortable doing this yourself or if you encounter any issues, don’t hesitate to reach out to us at Water Heater Doctor. We are always ready to assist you in maintaining the health and efficiency of your water heater.

A pressure regulator, also known as a pressure reducing valve, is a control valve that reduces the input pressure of a fluid or gas to a desired value at its output. In the context of a home’s plumbing system, it is designed to control and reduce the pressure of the water entering your home from the municipal supply.

The municipal water supply often has a pressure higher than what’s considered safe for residential plumbing systems. High water pressure can potentially damage a home’s plumbing fixtures and pipes, leading to leaks or even bursts. A water pressure regulator helps avoid such issues by maintaining the water pressure within a safe range, typically between 40-70 pounds per square inch (psi).

The regulator itself is usually a bell-shaped device that’s typically installed where the main water line enters the home. It operates without any manual intervention. When the water pressure from the municipal supply is too high, the regulator reduces the pressure by closing off the flow of water from the supply until the pressure within the home’s plumbing system has decreased to the desired level.

Like any other component of a home’s plumbing system, a pressure regulator requires periodic maintenance and may need to be replaced after years of use. If you’re experiencing issues like low water pressure, very high water pressure, or inconsistent water pressure, it could be an indication of a problem with your pressure regulator.

At Water Heater Doctor, our experienced team can assess your water pressure issues and provide professional repair or replacement services as needed to ensure your home’s plumbing system operates efficiently and safely.

A power direct vent water heater combines aspects of both power vent and direct vent systems. It uses outside air for combustion, like a direct vent model, but also uses a power vent or blower to force exhaust gases out of the home, similar to a power vent model.

The benefit of this combination is that it allows for more flexible installation. Power direct vent water heaters do not need to be placed near an exterior wall, as they can use long venting runs to expel gases outside. They’re ideal for homes without a chimney, or for installation in closed spaces where indoor air quality is a concern.

Like direct vent models, power direct vent water heaters have two vents, one for fresh air intake and another for exhaust. However, because it uses a powered fan or blower for venting, it requires an electrical connection.

Power direct vent water heaters provide excellent efficiency and safety, as they’re sealed systems that keep combustion gases contained. However, they’re more expensive to purchase and install than traditional water heaters. They also produce some operational noise due to the fan.

Choosing the right type of water heater depends on your home’s layout, your hot water needs, energy considerations, and your budget. At Water Heater Doctor, we have the expertise to help you choose the most appropriate water heater for your situation, and we provide professional installation and ongoing service to ensure your system operates safely and efficiently.

A direct vent water heater is a type of gas water heater that pulls in air from outside the home for combustion and vents the combustion gases directly outside as well. The system is sealed, ensuring no exhaust gases escape into the home.

This type of water heater has two vent pipes: one to draw in outside air and the other to expel exhaust gases. These pipes are typically located on an exterior wall of the home, and the design allows the water heater to be installed in a closed space without the need for additional ventilation.

The direct vent system operates without electricity, allowing it to work even during a power outage. This is an advantage over power vent systems that require electricity to operate. Direct vent systems also typically operate more quietly than power vent systems.

However, because of the need for access to an exterior wall for venting, placement options for direct vent water heaters can be somewhat limited compared to power vent models. They also generally have a lower capacity than other types of water heaters, which may make them less suitable for larger homes with high hot water demand.

As with all types of water heaters, there are many factors to consider when choosing the best one for your needs, including your home’s layout, your hot water requirements, energy efficiency considerations, and cost. At Water Heater Doctor, our experienced team can guide you through the selection process, helping you choose the right water heater for your specific circumstances, and provide expert installation and service.

A power vent water heater is a type of gas water heater that uses a fan or blower to exhaust gases from the unit out of the home. The gases are pushed through a vent pipe, allowing the system to be vented either horizontally or vertically, depending on the layout of your home.

The main advantage of a power vent water heater is that it provides greater flexibility in terms of where it can be installed, as it does not require a traditional chimney vent. This type of heater can be placed farther away from an outside wall than a direct-vent system and can be used in homes that don’t have existing chimneys.

Unlike traditional gas water heaters, power vent models don’t rely on natural draft for venting. Instead, they use a motorized blower to remove combustion gases. This can increase the efficiency of the water heater, as it reduces the amount of heat that is lost up the chimney.

However, power vent water heaters do require a source of electricity to operate the fan. They also tend to be more expensive initially than traditional water heaters, but they can provide long-term energy savings. Furthermore, the fan on a power vent water heater can be noisier than a traditional gas water heater, which might be a consideration for some homeowners.

At Water Heater Doctor, we can provide expert advice on the best type of water heater for your specific needs, considering factors such as the layout and size of your home, your hot water requirements, and your budget. We provide professional installation and service to ensure your water heater performs optimally and safely.

If you notice your traditional water heater is leaking, it’s important to address the issue promptly. A small leak can quickly become a bigger problem, potentially causing water damage to your home and decreasing the efficiency of your water heater. First, try to identify where the leak is coming from. Common sources include the drain valve, the pressure relief valve, or the tank itself. If the leak is from the drain or pressure relief valve, it might be a simple fix. However, if the tank is leaking, it often means the inner tank has corroded or cracked and the entire unit will likely need to be replaced.

Before jumping to conclusions, it’s important to examine and rule out condensation or water leaking from adjacent pipes as the source of the water near your heater.

If the source of the leak is the drain valve, it could be due to it not being securely closed or the valve itself might be faulty. A leak from the pressure relief valve could indicate excessive pressure build-up inside the tank, which requires immediate professional attention.

Leaks originating from the tank itself are usually the most serious. Corrosion or cracks in the tank often mean it has reached the end of its useful life and may need to be replaced. An exception is if the leak is coming from the top of the tank, in which case it might be a loose pipe fitting or a faulty inlet valve, both of which are repairable.

Regardless of the source of the leak, turning off the power supply to the heater (the circuit breaker for electric heaters and the gas supply for gas heaters) is a safe initial response. You should also turn off the water supply to prevent further leakage.

Once you’ve identified the source and turned off the power and water supply, it’s time to call in the professionals. At Water Heater Doctor, we have extensive experience dealing with all kinds of water heater leaks. Our team will be able to assess the problem, recommend the most effective solution, and perform the necessary repairs or replacements.

Remember, regular maintenance and inspections can help detect potential problems before they turn into serious leaks. We offer comprehensive maintenance services to ensure your water heater remains in peak condition, offering you peace of mind and a steady supply of hot water.

Bad-smelling hot water can certainly be a distressing problem, but it’s an issue that we at Water Heater Doctor can help solve. Here’s a rundown of the possible reasons:

Bacteria in the Water Heater: One of the most common culprits of malodorous hot water is bacteria that have taken up residence in your water heater. This can occur if your water heater is set at a low temperature or if it’s been switched off for an extended period, such as during a vacation. These bacteria can produce an unsavory smell that’s often likened to “rotten eggs” or a sulfur-like odor.

Anode Rod Reactions: Your water heater’s anode rod serves a crucial role in preventing corrosion within the tank. Yet, some bacteria types can react with the anode rod (particularly those made of magnesium), resulting in a sulfuric smell.

Water Supply Issues: At times, the problem isn’t originating from your water heater but rather from the water supply itself. In certain regions, high sulfur content naturally occurs in the water, contributing to a sulfuric smell.

Aged or Deteriorating Pipes: Water traveling through old, rusted pipes can adopt a metallic or earthy odor over time.

Sediment Accumulation: Sediment can gradually accumulate at the base of your water heater tank. This sediment can sometimes emanate an off-putting smell, typically rectified by a thorough tank flush.

At Water Heater Doctor, we’re here to address these concerns. If your hot water emits a persistent, unpleasant odor, we encourage you to reach out to us. Our professional team is fully equipped to diagnose and resolve such issues swiftly and effectively.

Small Water Heater: If your water heater is too small for your home or family, it may not be able to keep up with your hot water demand. This is especially true if multiple appliances or showers are being used simultaneously.

Old Water Heater: If your water heater is old, it may not be functioning as efficiently as it once did. Sediment can build up at the bottom of the tank over time, displacing water and reducing the amount of hot water available.

Faulty Thermostat: The thermostat controls the temperature of the water in the tank. If it’s not working correctly, it may not be heating the water to the desired temperature, leading to a perceived lack of hot water.

Broken Dip Tube: The dip tube directs cold water to the bottom of the tank for heating. If it’s broken, cold water can mix with the hot water at the top of the tank, causing a sudden drop in the temperature of the water coming out of your faucets or shower.

Shared Heat Sources: If your heating and hot water use the same boiler and you’re using a lot of heating (such as during winter), your hot water supply may decrease.

High Demand: During peak times, such as in the morning when everyone is showering, or when you’re running the washing machine or dishwasher, you can simply run out of hot water.

If you’re consistently running out of hot water, it might be time to consider a larger tank water heater, or better yet, a tankless water heater that can supply hot water on-demand. At Water Heater Doctor, we can help you find the perfect solution to fit your needs.

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